Success within this position will be marked by leading the successful rollout of forward thinking digital solutions to our markets that lead to member experience advantages and recurring sources of revenue. Taking a holistic perspective, you will be responsible for evolving the member experience across all pieces of the digital product ecosystem including, but not limited

Embody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values. Processing credit card applications and opening new accounts in accordance with established procedures and policies. Conducting card maintenance, including updating cardholder data and account information, moni

Answer video interactive phone calls in a timely and professional manner. Be positive and maintain professionalism at all times throughout the interaction. Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing. Achie

Embody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity. Use consultative selling techniques to analyze and provide solutions for members' financial needs and to make sales referrals to specialized areas of the credit union based on perceived and unperceived need. Proactively makes outbound s